Simulation of a Call Center

Theory of Simulation   •   Prof. N. Sedghi   •   July 2022

• Developed a discrete event simulation model for an online store's call center using Python programming.
• Implemented FIFO call handling with expert and novice agents in shifts.
• Defined and computed cumulative statistics for performance evaluation.
• Analyzed system output, including metrics like average wait time and agent utilization.
• Utilized probability distributions for random events and performed sensitivity analysis.
• Conducted cold and warm analyses to study system behavior.

Flight Sales Data Analysis and Visualization

Introduction to Programming   •   Prof. A. Kadivar   •   Jan 2020

• Analyzed sensitive flight data using Python for optimization in the airline sector.
• Processed an extensive Excel dataset.
• Derived insights into customer spending patterns, loyalty, and optimal pricing.
• Identified popular flight paths, destinations, and peak purchase times.
• Evaluated data quality and accuracy to ensure robust decision-making.

Taxi Management System Design, Project Control and Implementation

Computer Information Systems   •   Prof. M. Habibi   •   Oct 2021
Project Control   •   Prof. M. Varmazyar   •   Jan 2023

• Formulated a comprehensive Entity-Relationship Diagram (ERD) in Visual Paradigm, seamlessly integrated into an operational MS Access database.
• Crafted custom queries to identify passengers and drivers based on specific criteria.
• Designed entity-centric forms, augmented by advanced search capabilities and dynamic combo boxes for trip details, payment methods, etc.
• Produced insightful reports categorizing trips by month and highlighting payments exceeding specified values.
• Developed a comprehensive Work Breakdown Structure (WBS) and Resource Breakdown Structure (RBS) for product launch.
• Defined the project's charter, outlining major phases, timelines, milestones, constraints, and risks.
• Managed project scheduling and control using Microsoft Project (MSP), including defining the project calendar, a detailed Gantt chart, task dependencies, and resource and budget allocation.
• Implemented resource leveling to address overallocation.

Strategic Action Plan & System Design for an Online Music Platform Startup

Management Information Systems   •   Prof. M. Rezapour   •   June 2023

• Analyzed system components and their organizational value.
• Aligned the system with the organization's strategic goals.
• Constructed data flow diagrams to illustrate information movement.
• Designed a comprehensive data model to ensure data integrity.
• Designed the final system interface.

A Study on the Impact of Economic Factors on Stock Index

Econometrics   •   Prof. N. Tahmasebi   •   Jan 2023

• Investigated the influence of economic variables on the overall stock index with a focus on EURO STOXX 50 using linear regression.
• Employed multiple models to identify the most effective variables using Stata statistical software package.
• Conducted subsequent analyses, including distribution assessments, variable correlations, and coefficient interpretations.
• Concluded on the interplay of economic variables in shaping the stock market.
• Evaluated data quality and accuracy to ensure robust decision-making.

Optimal Center Placement and Revenue Optimization for a Financial Company

Operations Research 2   •   Prof. M. Modarres Yazdi   •   May 2022

• Utilized operations research methods to formulate a comprehensive mathematical model to determine optimal payment center locations.
• Employed Mixed Integer Programming (MIP) technique using GAMS software to minimize costs of center establishment and lost revenues, ensuring optimal decision-making.

An Optimized Approach to Decision-Making for Mitigating Brain Drain in Iran

Decision Making   •   Prof. K. Eshghi   •   Jan 2023

• Utilized Analytic Hierarchy Process (AHP) to systematically assess factors influencing educational migration decisions.
• Identified and defined crucial criteria, ranging from feasibility to industry capacity and education system flexibility.
• Conducted rigorous pairwise comparisons and expert consultations to prioritize and develop a diverse set of solutions.
• Delivered data-driven insights for policy-makers, offering effective strategies to address migration challenges.

Designation of a Manufacturing Plant

Plant Layout   •   Prof. R. Akbari Jokar   •   June 2023

• Presented comprehensive details about the product, demand forecast, and production capacity.
• Implemented a detailed Bill of Material and Assembly Chart to streamline production processes.
• Efficiently allocated production and non-production resources, optimizing plant functionality.
• Analyzed and assessed manufacturing technologies to enhance production capabilities.
• Utilized layout design methods -including Spiral and Relational Diagramming technique and Automated Layout DEsign Program (ALDEP)- to maximize space utilization and streamline workflow.
• Designed interior layouts to ensure smooth production operations and efficient material handling.

Teaching

• Statistics: Head TA, Tutor, Educational Content Designer (Fall Sem 2022-2023)
• Operations Research 1: Educational Content and Assignment Designer (Fall Sem 2022-2023)
• Microeconomics: Head of Exams, Project Coordinator and Mentor (Fall Sem 2022-2023)
• Quality Control: Tutor, Assignment Designer (Spring Sem 2022-2023)
• Financial Economics: Head of Exams, Assignment Designer (Spring Sem 2022-2023)
• Manufacturing Processes: Assignment Designer (Spring and Fall Sem 2022-2023)

Publications

Book Publication

English-to-Persian Translation of “The Objective Leader: How to Leverage the Power of Seeing Things as They Are” by Elizabeth R. Thornton

• Publication Date: September 2022
• Author: Elizabeth R. Thornton
• Genre: Entrepreneurship and Business Management
• Endorsed by IBNA (Iran's Book News Agency) and LISNA (The Official Library Media of Iran)
• Available for purchase on Digikala (the most prestigious E-commerce platform in Iran), Iran's Book City Organization, and Taaghche (Iran's Ebook Store)

Research Paper

• Title: Strategic Decision-Making for New Product Launch: A Multi-Criteria Analysis
• Status: Manuscript Submitted to 19th Iranian International Industrial Engineering Conference (iiiec)
• Abstract: This study delves into the complex domain of strategic decision-making for new product launches, presenting a robust framework aimed at optimizing product launch strategies. Through a comprehensive multi-criteria analysis encompassing key domains of pricing, advertising, sales channels, and customer support, our research aims to shed light on effective approaches for tackling the challenges of introducing new products to the market. The framework integrates the Analytic Hierarchy Process (AHP) and TOPSIS method, enhancing the decision-making process. To illustrate the practical application of this methodology, a case study involving the launch of Location-Based Services (LBS) in Iran will be featured.

Skills

• Python
• R
• Stata
• Power BI
• Tableau
• MS Access
• MS Project
• MATLAB
• Cplex
• GAMS